Terms and Conditions for Gardeners Coulsdon

Gardeners Coulsdon provides professional gardening services on the basis of these Terms and Conditions. By booking any service, you agree to the terms set out below, which are designed to keep arrangements clear, fair, and practical for both parties. These terms apply to all routine and one-off gardening work, including maintenance, pruning, clearance, planting, lawn care, and related outdoor services.

For the purposes of these terms, references to “we”, “us”, and “our” mean the gardening service provider, and references to “you” and “your” mean the customer receiving the service. These terms are intended to sit alongside any written estimate, quotation, or job confirmation provided before work begins. If there is any conflict between a quotation and these terms, the specific wording in the quotation will apply only where it clearly states otherwise.

These terms are written for customers seeking gardeners in Coulsdon and surrounding areas, but they are not dependent on any single location. They apply to services carried out at domestic, rental, and small commercial properties where gardening work can be completed safely, legally, and with reasonable access.

Booking process begins when you request a service and provide the information needed to assess the work. This may include the type of job, the size and condition of the garden, access arrangements, preferred dates, and any relevant instructions. Based on this information, we may provide an estimate, a fixed quotation, or an hourly-rate arrangement depending on the nature of the work.

A booking is only confirmed once we have accepted the job and, where required, received your approval in writing, by email, text message, or another recorded form. Any date or time given is an estimate unless expressly stated as fixed. While we aim to attend as scheduled, gardening work may be affected by weather, seasonal conditions, staffing, traffic, or site-specific issues. If a delay or rescheduling is needed, we will aim to give notice as soon as reasonably possible.

You are responsible for ensuring that the property is ready for the booked service. This includes providing safe access, unlocking gates if needed, securing pets, and making sure the work area is free from avoidable hazards. If we arrive and are unable to proceed because access has not been arranged or the site is unsafe, we may treat the appointment as cancelled or charge a call-out fee where this has been explained in advance.

Payments must be made in accordance with the terms stated on the quotation, invoice, or booking confirmation. Unless otherwise agreed, payment is due upon completion of the work or within the period specified on the invoice. We may require a deposit for larger jobs, repeat seasonal work, or projects involving materials, specialist equipment, or waste removal.

Accepted payment methods will be notified at the time of booking or invoicing. If a payment is late, we reserve the right to suspend further work, withhold future bookings, and recover reasonable costs associated with chasing overdue sums. Any discounts, promotional rates, or special pricing apply only to the specific work identified and cannot be transferred to unrelated services unless we agree to do so in writing.

If the job changes after booking because you request additional work, we may revise the price to reflect the extra labour, materials, or time needed. This applies whether the change is made before the visit or during the service. If a quotation is based on an inspection and the actual site conditions are materially different from what was described, we may also adjust the price or decline to proceed until revised terms are agreed. Payments for Gardeners Coulsdon services are therefore based on the work actually agreed and delivered, not on assumptions that prove inaccurate.

Cancellation rules apply to all confirmed bookings. If you need to cancel or rearrange, please give notice as early as possible. Where a cancellation is made at short notice, especially after staff have been allocated, equipment prepared, or materials ordered, we may charge a cancellation fee or require payment for non-recoverable costs. The amount charged will be reasonable and proportionate to the loss we have incurred.

If we need to cancel or reschedule due to adverse weather, illness, equipment failure, safety concerns, or other circumstances beyond our reasonable control, we will make reasonable efforts to offer an alternative date. We are not responsible for any indirect loss arising from such changes, provided we act fairly and communicate promptly. If a deposit has been taken for a service that cannot proceed, any refund will be dealt with in line with the specific circumstances and any costs already incurred.

If you are absent on the scheduled day and cannot provide access, or if the service cannot be completed because the property is unsuitable for the agreed work, we may charge for time spent travelling, waiting, or attending the site. Regular gardening services in Coulsdon often rely on seasonal timing, so repeated short-notice changes may affect future availability.

Liability is limited to the extent permitted by UK law. We will carry out all work with reasonable care and skill, using trained personnel and appropriate equipment for the task. However, gardening work can involve natural, uneven, or concealed conditions, including unstable surfaces, hidden irrigation systems, buried cables, roots, brittle branches, and pre-existing plant or turf damage. We are not liable for issues caused by such pre-existing conditions where they could not reasonably have been identified before work started.

You must tell us about anything that may affect the service, including underground services, fragile structures, recent treatments, weak fencing, water features, or restricted access points. We are not responsible for loss or damage caused by inaccurate information, omissions, or failure to warn us about known hazards. Where appropriate, we may refuse to use certain tools or methods if we believe they could create an unreasonable risk to people, property, or neighbouring land.

Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be excluded under the Consumer Rights Act 2015 or other applicable legislation. Subject to those legal requirements, we will not be liable for indirect or consequential loss, loss of profit, loss of enjoyment, loss of business, or damage arising from events outside our reasonable control. Our total liability for any claim related to a service will not exceed the amount paid for the specific work giving rise to the claim, unless the law requires otherwise.

Waste regulations are an important part of any gardening service. Green waste, soil, branches, grass cuttings, and similar material may be removed only in accordance with applicable UK waste laws and duty-of-care requirements. Where we handle waste, we will do so responsibly and may transfer it only to licensed facilities or other lawful disposal routes. Any waste charges, skip costs, or disposal fees will be included in the price only if they have been stated in advance or agreed as an extra item.

We may separate recyclable material, reusable compostable waste, and general garden waste where practical. If you ask us to remove mixed waste that includes non-garden items, hazardous items, contaminated material, or anything that requires special handling, we may refuse the request or apply an additional charge. We do not accept responsibility for concealed waste, fly-tipped material, needles, asbestos, chemicals, clinical waste, or other regulated substances unless this has been specifically agreed and lawfully arranged beforehand.

Ownership of waste normally transfers only when the waste has been lawfully removed from the site as part of the agreed service. If you choose to retain cuttings, logs, topsoil, or other by-products, you must ensure they are stored, moved, and disposed of in compliance with the law. When services involve pruning, clearance, or full tidy-ups, the customer is responsible for declaring any items that should not be taken away. Gardeners Coulsdon may also record disposal arrangements to comply with environmental and transport obligations.

Service standards and customer responsibilities apply throughout the engagement. We will aim to complete the agreed work to a professional standard and within a reasonable timeframe. The exact outcome of gardening work may depend on weather, season, plant health, prior maintenance, and the condition of the garden at the time of the visit. Some results, including recovery of neglected lawns, reshaping of mature shrubs, or restoration after long periods of poor upkeep, may take multiple visits rather than one appointment.

You agree to cooperate with reasonable instructions needed to complete the service safely. This may include keeping children and pets away from the working area, moving vehicles if access is required, and allowing us to pause work if conditions become unsafe. If the property has shared spaces or neighbouring boundaries, you are responsible for obtaining any permissions that may be needed before work begins. We are not responsible for disputes between neighbours unless they arise directly from our negligence.

If tools, equipment, or materials are supplied by us, they remain our property unless expressly sold to you. Any materials that are specially ordered for your job may be non-returnable, and once purchased they may be charged for even if the job is later cancelled. We may photograph completed work for internal records, scheduling, or evidence of completion, provided such use is lawful and appropriate. These terms for coulsdon gardeners services are intended to support clear and consistent working arrangements.

Any complaints should be raised promptly so that we can review the issue and, where appropriate, consider a reasonable remedy. This may include revisiting the work, correcting a problem, or discussing a partial refund if a fault is confirmed and attributable to us. We will not normally be responsible for minor variations in natural materials, plant response, or changes caused by weather after the service has ended.

We may update these Terms and Conditions from time to time to reflect legal, operational, or commercial changes. The version applying to your booking is the one in force when the booking is confirmed, unless a later version is agreed in writing. If any part of these terms is found to be unlawful or unenforceable, the remaining parts will continue to apply in full.

Governing law: these Terms and Conditions are governed by the laws of England and Wales. Any dispute arising from or in connection with the services, these terms, or any quotation will be subject to the exclusive jurisdiction of the courts of England and Wales. By using our services, you confirm that you have read, understood, and accepted these terms as the basis on which the work will be carried out.